Photo: Digital Research Library of Illinois History Journal |
Without going into the whole Macy's killed Marshall Field's in Chicago complaint that you'll hear many tell. I have been in a Macy's store maybe once yearly since the takeover occurred. They've killed the assortment. Cut too many sales associates. And Santa wasn't run over by a reindeer; Macy's is responsible for that accident. Said reindeer took one look at the decorations, State Street windows, and the Walnut Room's menu and service and brought the gang- even Rudolph- to take it down.
Among the many family traditions I've enjoyed at Marshall Field's, one was to go on a Christmas gift shop at a suburban mall with a Macy's with my sister and Mom. We'd knock out Mom's list and then enjoy a boozy lunch at Maggiano's. Sadly, my Mom passed five years ago. And then came the pandemic. But as soon as the stores reopened, my sister and I decided to keep up the tradition. Before we went, I heard that Macy's had closed all of the candy counters in the former Marshall Field's locations.
Full disclosure, when I first graduated from college, I worked at Marshall Field's. Like tales of yore, I started as a part-time associate in the accessories department at a suburban location. Not having a clue as to what I wanted to do after college, my instinct was right in that I would love working in a department store. Who knew that I had a god-given talent for merchandising. I didn't mind the customers, but I preferred to show fellow associates 'how to do it.' Not so long later, an Human Resources representative from the State Street store, the flagship, called and asked, 'would you like to come down to State Street?' Would I! I started at the beginning of December- that magical time of the year. Philip Miller, a retail rock star, was President. The perfume release was YSL Paris. And I had control of even more merchandise to sort and display. Soon, I had a department to call my own. And then another. And then another. I saw Prince Charles, Cher, Robert Redford, Donny Osmond. One of my associates sold bedding to Audrey Hepburn. Not sugar plum fairies, but beautiful things to purchase for the store danced in my head. Next, I set my sights on moving up to the buying department.
Until- a Vice President called me into his office to say, I know that you want to go there next, but I want you to stay here. If you go do that, you'll lose your job. If you stay here, I'll give you a much bigger department and a 20% raise. The VP did me a favor- I think. News of our sale to the Dayton Hudson Corp. came out within weeks of that meeting. The buying offices would move to Minneapolis. I wouldn't have moved there. I am a Chicagoan to the core. And for me, this was the beginning of the end of Marshall Field's.
But back to my story- one of the treats that I discovered when I worked at the State Street store was malted milk balls. Oh! Whenever I needed a pick me up, I would go to the candy department to buy a dollars' worth. If there weren't any, I'd tell a candy maker on the employee elevator- hey! you need to make some more malted milk balls! As an internal management training candidate, I was able to visit the candy kitchen on the 13th floor of the State Street store. I watched the candy makers flood a marble table with melted Frango mints to cool and cut to sell. All of the candy was made on that floor until 1999. The candy business was then moved to a Pennsylvania candy maker. That's another tale entirely.
I left Marshall Field's in 1995. It was time to move on to something else. And I was happy to return to buy a couple of malted milk balls and remember the good times that I had at the State Street store. I didn't expect to find a candy counter at the suburban Macy's where my sister and I shopped in December 2023, but it was there. And the sales associate told me that it was the only candy counter that would remain open after January 2024. I enjoyed every malted milk ball that I bought.
Today, six months later, I happened to be back there on an errand and thought- malted milk balls! When I went to the lower level candy counter, a sign was posted that it was closed for the day. I walked over to a sales associate who was selling pretzels and slushies to ask, what's up? She kindly called a manager and asked me to wait. I waited for 10 minutes and a woman from the Executive Office came out and said that she would try to help me. I picked up a conversation and she said that the associates scheduled to work the counter that day had called in sick. And then she went on to say that it was harder and harder to hire associates. If I hadn't had retail experience, I would think that every thing that she complained about would be uninteresting. But I knew what it was that she talked about. And I understand that sales associates have to be on the floor to sell merchandise. I said to her- why would Macy's keep this counter open if they can't staff it. The candy can't scoop itself. She wasn't very please with that remark. I decided to be nice. And she treated me to 20% off for the inconvenience.
The plan is to staff a counter that requires an employee to scoop and bag candy with one person. Yeah, they should've just closed that counter too. What kind of good will or customer service is that? I actually bought more candy that I had planned to buy. I only wanted a couple. Outside, I ate a few and tossed the rest. I guess that's that.